Terms of Service

These terms govern the relationship between Vision TV and subscribers to the service. By ordering a subscription, you confirm that you've read and accept them.

1. Service provider

[Full legal company name, registration number, registered address, correspondence address] — please fill this in before publishing. Any business selling services online to EU consumers is required to clearly identify itself to customers; equivalent identification requirements apply in the UK and most other jurisdictions.

2. Description of the service

Vision TV provides subscription access to live television, a catch-up archive, and an on-demand film and series library, accessed through an app on compatible devices (Smart TV, Android TV box, phone, tablet, computer). The exact channel and content lineup may change over time.

The service depends on a stable internet connection on the subscriber's end; Vision TV is not responsible for interruptions caused by the customer's own internet provider.

3. Ordering and payment

• Orders are placed through the website or the listed contact channels (WhatsApp, Messenger, email).
• Payments are processed through Stripe. Prices are shown in euros, tax included, unless stated otherwise.
• Once payment is confirmed, we typically activate the subscription within 10 minutes, and within 24 hours in exceptional cases.

4. Term and renewal

Subscriptions run for a fixed term (for example, 1, 6, or 12 months) and do not renew automatically. Access ends at the close of the chosen period. If you want to keep using the service, you place a new order.

5. Account access

Each plan includes a set number of simultaneous screens (stated at purchase). Login credentials are personal and must not be shared outside your household or resold. If we identify misuse, we reserve the right to suspend access without a refund.

6. Acceptable use

The service is for personal, non-commercial use only. You may not:

• resell or redistribute access;
• publicly share login credentials;
• use the service in a way that breaches applicable law.

7. Service availability

We work to keep the service stable but don't guarantee uninterrupted 100% availability — scheduled maintenance or temporary outages outside our control (for example, at content or internet providers) can occur.

8. Intellectual property

Trademarks, logos, and names mentioned on the website belong to their respective owners and are used for informational purposes only. Content accessible through the service is subject to the rights of the relevant rightsholders.

9. Liability

To the extent permitted by law, Vision TV is not liable for indirect, incidental, or consequential damages arising from use of the service. Nothing in these terms limits any mandatory consumer rights you have under the law of your country of residence that cannot be excluded by contract.

10. Right of withdrawal and refunds

The conditions for withdrawal and refunds are set out in full in our Refund Policy.

11. Termination

We may terminate or suspend your access for a material breach of these terms, after attempting to notify you, except in cases of clear misuse, where access may be suspended immediately.

12. Governing law

These terms are governed by the law of [country where the company is legally established], without affecting any mandatory consumer-protection rights you have under the law of the country where you live, if you are a consumer in the EU or UK.

13. Changes

We may update these terms by publishing a new version on this page. Material changes will be announced in advance where required.