Refund Policy

This policy describes when you're entitled to a refund on a paid Vision TV subscription.

1. Free trial before you pay

Before paying, you can request a 24-hour free trial with full access to the service. We recommend using it to check compatibility with your device and your connection quality before ordering.

2. When a refund is due

• A technical fault on our side — if the service doesn't work and we don't fix it within a reasonable time (typically 72 hours) after you report it.
• Activation that never happened — if you paid but didn't receive access within the stated activation window.
• Billing error — a technical mistake that resulted in a duplicate charge or the wrong amount.

In these cases we refund the full amount, or a pro-rated amount based on the portion of the subscription period already used.

3. When a refund isn't due

• A simple change of mind after a paid subscription has been activated — see section 1 above, since you agreed to immediate delivery of digital content.
• A breach of the Terms of Service (for example, sharing account credentials or reselling access) that led to the service being suspended.
• Issues caused by the customer's own internet connection, device, or network rather than by the service itself.

4. How to request a refund

1. Email support@visiontv.bg or message us on WhatsApp, describing the issue and the email address used for the order.
2. We typically reply within 24 hours and may ask for more information (such as a screenshot of the error) to diagnose the problem.
3. If your request meets the conditions above, we process the refund the same way the payment was made (through Stripe), usually within 5–10 business days.

5. Cancelling before activation

If you haven't yet received your login details, you can request a full refund at any point before activation.